Booking
- On receipt of the booking enquiry form and 10% deposit (paid online) we will return a booking confirmation email which will detail all charges together with our Terms and Conditions.
- On receipt of the booking and 10% non-refundable deposit we will issue the final invoice with a due date 14 days prior to the event.
- Any amendments to the original booking can be made 7 days prior to the event.
- If additional charges are due then a revised final invoice will be raised.
- If the balance is not received 14 days prior to the event any agreement is subject to termination.
- Refunds for any cancellation will not be given if less than 2 weeks before the event or if the cancellation request is not given in writing.
- All refunds are less your 10% non-refundable deposit.
- Rearrangement of dates is subject to availability and a 10% admin fee.
- Final numbers should be confirmed 7 working days prior to the event, or on booking the event if less than 7 days.
- If final numbers are greater than the minimum number invoices then an additional invoice will be raised.
- If final numbers are less than the minimum numbers on the original booking confirmation email a refund will not be given.
- There may be other visitors on site during your booking including school groups. If you have any questions or concerns about this please contact us as soon as possible.
Food and Beverages
- All food and beverages choices should be made at least 14 days prior to the event. Otherwise, we cannot guarantee that we can meet your requirements.
Consent and Customer Obligations
- Written permission is required if you are providing your own entertainment, services or activities. Please include these in the notes section of your booking.
- Safeguarding of guests is the responsibility of the hirer.
- If using electronic equipment, you should ensure that it has an up-to-date PAT test certificate
- You must hold a minimum of £5,000,000 Public Liability Insurance (including any subcontractors)
- You must comply with all Health & Safety policies
- Do not bring in any hazardous items
- Do not bring food or drink without prior agreement
- Do not bring in any animals other than service dogs
- You must report all accidents or near-misses
- You must not carry out any alterations to our property without prior agreement
- Please place all rubbish in the bin provided
- You are responsible for everyone attending for fire evacuation purposes
- No smoking, e-cigarettes or vaping is allowed on the premises.
Our Rights and Obligations
- We can claim for any damage to property or equipment sustained
- We will provide all the information to the customer detailed in the “On the Day of the Event”
- Ensure that the rooms are set up as requested including any AV and Technology requirements
- Additional AV charges will be made if required during the event. Costs to be agreed in advance
- All our electrical equipment should have a current PAT test label attached to it
- We are not responsible for signing in any guests. This is the responsibility of the customer if they need this.